Posts Tagged ‘J.D. Power and Associates’

Washington Mutual Credit Card’s archaic system

January 11, 2008

I just filled out the WaMu cc paysmart invoice. Man! I felt like a dinosaur was about to rip my roof off and possibly eat me alive.  What does that mean?  Washington mutual’s credit card autopayment signup protocol is so archaic. I started the process days ago which was wasting my energy as I kept watching for late payments etc.  I finally got it and I had to write out a voided check – who does that anymore?

I must admit even though I seemed to switch everything from bank of America (BofA checking and savings), wamu’s customer service sucks big time.  First of all, I couldn’t open a savings account because of those stupid questions on their site for verification.  Then I didn’t get a debit card for 6 months.  I emailed them about every month and never received a reply.  I called them and they said it would be in within 10 days and it never showed up.  Then I called again and finally I got the card.  However, their products are awesome – free checking and checks for life; nearly 5% savings – which is why I’m with them.  I have no idea how they got JD Power and Associates Best Customer Service award.  I would write to JD if they screwed me over, but their in house customer service is very nice.  I like them a lot. I actually look forward to going to the bank. But come on WaMu cc – this is the 21st Century AD, not BC.

Nickling and Diming
I signed up for a few get paid for research sites such as pinecone.com as I’m totally broke.  I’ve been really stressing lately.  I had to buy a ticket for a domestic airline as my father is not doing too well.  I did put it on my swa cc so I can get something in return.  However, even bigger is the trip my wife and I are planning to go see her parents.  She hasn’t seen them in nearly a decade, so again we can’t put a price on that, but it is going to hurt. I was going to try and make some money before we go, but it doesn’t look likely now.  It’s an international flight which will set us back about $1500 each and we have to pay for our expenses here as well.  Anyway, this is going to kill me.  That’s why I’ve been trying to work harder on the blogs, but I feel so unfocused (I started another blog idea – not sure if I’m going to do it or not, but we’ll see).